Demand Response/ JOBS Services


Demand Response/JOBS  operates in the city limits of Frankfort, providing one way, door to door service, depending on the needs of the passengers and if there is not an accessible deviated fixed route.  Drivers are not allowed to enter passenger's homes for any reason.

Monday - Friday 5:30 a.m. - 6:30 p.m.  Saturday 8:00 a.m. - 3:00 p.m.

These services require a minimum of a 24 hour notice and reservations must be scheduled before 2:30 p.m. the day before the requested pick up. All trips will be scheduled on a first come first serve basis. Passengers with medical appointments have priority scheduling. The maximum advanced time allowed to make reservations is one month. Demand Response cost: $2.00 one way.

PLEASE ALLOW 15 MINUTES EARLY OR LATE FOR DEMAND RESPONSE/JOBS SERVICES 

PERSONAL CARE ATTENDANTA disabled passenger may have one (1) personal care attendant (PCA) ride with them.  The PCA must pay the appropriate fare in order to receive transport.

  • To ensure sufficient seating capacity, the passenger should inform the Scheduler when making a reservation that a personal care attendant is required and will be accompanying the passenger.
  • The PCA is expected to care for the passenger while in route to the destination.
  • The PCA must furnish any care over and above routine passenger assistance provided by the Driver.
  • Use of the PCA is the discretion of the passenger.
CHILDREN:  Frankfort Transit provides public transit service to all persons; however, an adult must accompany children under the age of twelve (12).

SERVICE ANIMALS:
  Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.

  • 2010 ADA Revised Requirements for Service Animals.
  • Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
  • In addition to the provisions about service dogs, the Department’s revised ADA regulations have a new, separate provision about miniature horses that have been individually trained to do work or perform tasks for people with disabilities.

CANCELLATIONS:  Trips must be cancelled at least one (1) hour prior to the scheduled pick up time.  

VIOLATIONS OF FRANKFORT TRANSIT'S CANCELLATION POLICY:

  • Cancellations made less than one (1) hour before the scheduled trip will be considered a no-show.
  • Six (6) cancellations within a thirty (30) day period may result in the suspension of riding privileges for up to thirty (30) days. 

NO SHOW: Any passenger who is unavailable for pick-up of a scheduled Demand Response, Deviation or JOBS trip that has not notified Frankfort Transit to cancel that trip one (1) hour in advance.  Trips in which passengers will not be picked up due to circumstances related to service will not be considered a no-show. 

VIOLATIONS OF FRANKFORT TRANSIT'S NO SHOW POLICY

  • TWO (2) WITHIN ANY 14 DAY PERIOD:  Verbal and written warning that contains a one time letter explaining the policy and procedures.
  • CONTINUED:  If two (2) additional no shows occur within any 30 day period, Frankfort Transit may suspend all transportation services for repeated violations of Frankfort Transit Policies.